FAQS

Frequently Asked Questions (FAQ)
Welcome to the FAQ section! 🙂
We're here to provide you with the information you need for a seamless shopping experience. Below, you'll find answers to common questions about our products, services, and more.

How Can I Contact Customer Service?

Contact:support@faithhue.com

Hours: Mon-Fri, 9 AM - 5 PM (EST).

We aim to respond within 24 hours on working days.

PRODUCT QUESTIONS

Free Framing Service?

Prints mounted in frame for free.

Protective Film on Screen

The frame’s acrylic screen comes with a protective film on both sides to avoid scratches during shipping.

Remove protective film from acrylic screen (both sides) upon receipt.

Are all products available for purchase?

Yes, all products displayed on our website are available for purchase.

Custom Orders?

Yes, we provide customized product services

Wholesale/Bulk Discounts?

Minimum order quantity: 50 items.

Contact us for details.

Gift Wrapping? 

Unavailable, but products are carefully packaged for gifting.

Physical Store?

We are an online store only.

Change of Delivery Address?

Cannot be changed after order placement.

Order Confirmation?

Confirmation may take a few minutes. Check spam folder.

Contact customer service if not received within 24 hours.

Order Changes?

Only possible if the order has not been processed yet.

Contact customer service (support@faithhue.com)

Order Cancelation?

Only possible if the order has not been processed yet.

Contact customer service (support@faithhue.com)

Order Delay?

First, check tracking number status.

If the expected delivery window has passed, contact customer service (support@faithhue.com)and include your Order Number.

Wrong Item Received?

Contact customer service (support@faithhue.com) and include:

  • Order Number
  • Photos of the wrong item(s) and package

Missing Item in Order?

Check tracking number for orders with multiple parcels.

Contact customer service (support@faithhue.com)within 30 days of order arrival and include:

  • Order Number
  • Photos of received item(s)

Refusing Delivery

No refunds for refused deliveries.